Property and Casualty Insurance IT Management Solutions

A Property and Casualty insurance company’s success rests on its ability to generate customers. This is directly tied to the complex software systems that run in the background. Such systems need to function with high performance, be continuously available and have maximum reliability.

Not only are such requirements needed for a successful company, they are now government regulations, and any company found in breach of these regulations (customer data and privacy acts, etc.) can be fined large amounts of money. As such, the software solution that is employed by a property or casualty insurance company needs to be seriously considered based on the following facts.

Business Transaction Management (BTM)

There are literally hundreds of thousands of interdependent transactions occurring each day inside an insurance company, and they need to be tracked. BTM software solutions allow the insurance company’s IT team to gain deep real time visibility into the all IT transactions and the business transactions they comprise.

Furthermore, BTM also allows stakeholders to look into end-user experience (such as response time for processing claims transactions). This visibility allow IT managers and their teams to continually assess the business impact of all current and existing business transactions, discover any problem areas that exist and then fix such issues quickly. This results in little or no breakdown in service.

More than this is accomplished with real time monitoring. For insurance companies, real time monitoring provides visibility into real time quotations based on customer data, Medicare administration, agency interfaces, ratings and many other important functions.

BTM solutions also allow insurance companies to cut capital expenditures, as the need to further expand IT infrastructure is often eliminated based on the information revealed through the deep-dive monitoring that is part of well-designed BTM solutions.

With real time monitoring and transaction management, the sometimes difficult question for support to respond to, “Where is my claim?” becomes much easier to answer.

Application Performance Management (APM)

Having an application performance management solution included as a component of a BTM solution is also a very important factor as APM is designed to correlate the information “deep dive” tools collect with real time analysis. This allows the IT team to diagnose issues within the infrastructure as the data center and the claims processing business process is monitored. APM uses sampling, correlations and stitching techniques to pull all the relevant information together and display it on a dynamic dashboard. The information is very specific and when combined with a BTM solution, the results are exponential.

Complex Event Processing (CEP)

Another important consideration is Complex Event Processing. This is a technology for analyzing the event cloud produced by multiple event-driven information systems. CEP uses techniques that detect complex patterns of events, event hierarchies, relationships between events such as causality, membership, and timing, and event-driven processes. CEP is the technology that enables proactive problem management. .

There is a IT solution which brings all three of these features together. Nastel Technologies' AutoPilot provides both business transaction management capabilities and application performance management abilities, coordinated through a carefully designed, intuitive Complex Event Processing (CEP) engine that combines real-time rules engine processing with unique time-based trend recognition, pattern matching and predictive problem prevention capabilities. This design ensures high availability and peak performance for complex business critical transactions and applications.

Many leading companies in the healthcare insurance industries have already discovered the power connected with using AutoPilot to monitor their claims processing applications. It is a powerful way to eliminate "stealth" waste—money lost through wasted hours trying to identify problem sources, or through transactions that aren't processed correctly.

Using AutoPilot is also a dependable way for insurance companies to be confident that they are consistently meeting critical SLAs and regulatory compliance requirements. With AutoPilot on the job, any insurance company, including property and casualty insurance, can focus on what it does best, helping individuals and companies manage their risk!